Frequently Asked Questions
You can reach us easily through our website’s contact form, by email, or via our official social media channels. We also provide direct support through WhatsApp for faster responses.
Yes. We provide a verified WhatsApp number for real-time assistance. This ensures faster replies for urgent issues. (Number may vary depending on campaign—please check our website footer for the latest contact details.)
We provide support 7 days a week and 24 Hours.
Most email queries are answered within 2 hours. Live chat and WhatsApp are usually much faster.
Bd Tool Marte is primarily an online platform. However, for bulk or corporate deals, we can arrange scheduled business meetings on request.
Our operations are based in Dhaka, Bangladesh, but we serve customers across the country.